"I keep All-Spec in my favorites folder and you are the main supplier for my production tooling needs. I found you on the web one day when I was looking for soldering irons. I get such wonderful service that I no longer order from the online catalogs in the company supply system. As far as I am concerned you folks have set the benchmark for customer service. I know exactly who to talk to when I need something and get prompt answers and solutions to problems. With items that are not normally stocked there is always someone to find out if it can be had and how long it will take to get it. If the item can be had I can always expect an email quote within hours."
P.H. w/Hach Co |
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"Just received the last replacement box today. Not even the gorilla that tests the Samsonite luggage could have damaged the contents of this last shipment. I understand how frustrating this must have been for all those involved at your end and appreciate you and your company's willingness to properly remedy the problem. It is good to know there are still vendors out there who care about their customers."
T.W. w/Colortech, Inc. |
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"NeoScale Systems has specified All-Spec part #50-136 (Static Shielding Bag, 24 x 30) as part of its final packaging. As a side note, I did want to say that I did enjoy using your web site. I found all of the rest of the data that I needed for part number 50-136 very easily. Your web site is easily navigable and a pleasure to use."
D.M. w/NeoScale Systems, Inc |
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"Ingrid did a great job helping to expedite our order and taking
the extra steps to ensure we received the correct product when we need it. Thank you for a wonderful
experience. That's what makes some companies competitive and others fail...."
T.H. w/VaultStor |
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"Having had a few recent experiences with various customer service
departments recently, I wasn't necessarily looking forward to getting in touch with yours. But
the two individuals I spoke with, Anthony and Ingrid, did a superb job. They had my issue resolved
almost immediately once I explained the issue. A very pleasant surprise, thank you."
T.N. w/Boice.net
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"I just wanted to thank you for an amazing first encounter. My customer # is 0CXXXXX...Order # is
XXXXXX...Invoice is XXXXXX. I placed my order on 6/6 and received it today, 6/7. That is absolutely unbelievable! I don't
think I've ever had such expedient service. In a world of lackadaisical companies, you truly stand in the forefront. You now
have a loyal customer and I will consider All-Spec as my first choice for my electronic needs. Many thanks to your company for
your outstanding customer service.
"
O.D. w/Swedish Imports
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"I wanted to drop you a line to make you aware of the level of customer service I received when placing
an order with Anthony. Unfortunately, there seems to be a poor customer service "norm" with most companies. However, my
experience with Anthony's responsiveness and customer service level has been first rate. I was extremely satisfied with Anthony's
ability to comprehend and take care of any request that I gave him in a first rate way and first rate time frame. As I stated earlier
this level of customer service is not usually the "norm" in today's business world. Anthony deserves recognition for the professional
and first rate customer service he provides to customers such as myself and being a stellar representative of your company.
"
C.H. w/QSS Group, Inc., NASA / Goddard Space Flight Center
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"You are quick! I finished the purchase order on my computer, signed it, walked to the fax machine, and
started faxing it to you. Then I noticed in the out tray an order confirmation from you! And now I have another
one via e-mail. Efficiency is nice, isn't it? Thank you so much. Working with suppliers of your caliber is a pleasure."
N.W. w/Delphi Mechatronic Sys.
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"Thank you for your follow up. Great Customer Service!"
A.H. w/MaxClean Technology, Inc.
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"Buenos Dias, Como estas????? Solo quiero darte las gracias por toda tu ayuda, y decirte que fue un placer conocerte, espero pronto hablar contigo de nuevo. Cuidate"
A.M. w/Kimball Microelectronics
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"You guys are great!!! In the past we have ordered our tweezers from a more local
distributor and were extremely dissatisfied with them. It took more than a month to receive our order. You guys,
on the other hand, have been super fast, convenient, and great to deal with. I ordered 4 pairs of tweezers Wednesday
and received them today (Friday). I couldn't ask for a better turn-around. I want to thank you and let you know
that you will definantly have all of my tweezer business in the future. AND I will recommend you to all of my co-workers."
J.F. w/Digital Optics Corporation
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"Over the years, I have had dealings with your sales staff and have always found
them to be friendly, knowledgeable and helpful. Today, I called a competitor with just the opposite results. Then
I called you, and as always your staff was most helpful. I apologize, from now on, you will be the first I call."
T.F. w/Delphi Automotive Systems
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"Good show! I'm very impressed with your company."
C.C. w/Phase IV Systems Inc.
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"Thank you very much, I really appreciate your efforts on my behalf. Will recommend you highly to anyone who needs tools."
R.D.
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"As of late I have been using the supplier All-Spec, they are a good replacement for (company name deleted) and have a full line of ESD/Clean Room clothing and equipment as well as shop supplies. (company name deleted) never seems to have
the items we need on the shelf where as this supplier has yet to short or backorder an order. FYI"
S.G. w/Lockheed Martin Corp.
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"I am placing an order for 50 trays and a roll of ESD matting. I will be back for
more. For what it's worth I have been bragging about you guys... hope it gets you more business. Good service with
good pricing is getting hard to find and it's refreshing to know it's alive and well at AllSpec."
G. I. w/Altatron Technology
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"Hello, I am writing to you in regards to one of your employees, Todd Hoyle-Harris.
I would like to tell you how great of a help he has been to me. I spoke with him originally about a product I knew
little about and he answered all of my questions promptly and efficiently. I contacted him numerous times by both
email and telephone with many questions regarding your company and the product and he always responded in a friendly
and helpful manner. This is absolutely one of the best customer service experiences I have had and I deal with
many suppliers every day. I believe that when someone is doing as good of a job, as Todd has been doing for me,
it should be recognized. Please feel free to contact me if you have any questions."
L.B. w/Whelan's International, Co, Inc
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"I have been on-line and submitted an order #..... I have already received a fax
confirming my order. Your website is one of the easier ones to use."
G.B. w/FAA Technical Center
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"This is probably the best laid out on line catalog I have ever seen. It's a breeze
to scan thru and well organized. Thanks for a great job"
J.M. w/Romakk Engineering
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"Your online ordering system could use improvement. It is slow and cumbersome to
use. You should allow users to enter the catalog p/n on the order screen rather than just selecting the items from
menus."
J.J. w/ACT Manufacturing
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| We liked this idea and added a "Express Catalog Order" to our website soon after we got this customer feedback. -Web
Response Team
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| "Computron's Supplier Rating System is based on acceptable quality and delivery performance...your
performance rating is 100%".
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"This is the best 'telecom' tools web site I have ever used."
B.W. w/AT&T
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| "In order to continue with 'Ongoing Measurable Improvement' of our products and to
improve communications and understanding between ourselves, Mini-Circuits publishes a Quarterly Supplier Quality
Report... Your Company's current rating for lots received during the last Quarter is 100.0%."
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"I just spoke with one of your customer service reps, a lady, who was very friendly
and helpful (I had reached your corrosion control website and she helped me locate the main site.) I did not
get her name but she sounded like a good representative for your firm."
D.T. w/General Technology Corp.
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