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Customer Support
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About All-Spec Industries
All-Spec Industries is the preferred nationwide supplier of products for electronic manufacturing, repair, field service and telecommunications industries. We offer a wide variety of top brand names like Weller, 3M, Hakko, Kester, OKi, AEMC, Luxo, Simco, Vision Engineering, Loctite, Chemtronics, Greenlee, Bevco, and hundreds more.
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FAQBelow is a collection of the Frequently Asked Questions about our website and All-Spec Industries to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please click here to view our contact page for details on getting help from our professional, courteous Customer Service. Ordering
Shipping
ReturnsUsing MyAccountSpecial Programs & Services
Privacy & SecurityAll-Spec maintains an extensive online catalog that you may freely browse and order online from 24 hours a day. Simply browse the catalog by any of the below methods to find the products your looking for. Then, use the ordering forms found with each product. Your final cost (minus shipping) is automatically calculated using the All-Spec shopping cart. We confirm all orders within 24 hours. When we confirm the order the shipping information will be added to the total. We ship the best way, usually UPS Ground unless other instructions are given. We do not charge any extra handling fees or shipping surcharges, only exactly what it costs to get your products to you.
You may charge your order using one of the following credit cards: Visa, Mastercard, American Express, or Discover Card. Customers can also apply for credit, terms net 30. We extend this service to customers with an acceptable credit rating. Please send 3 credit references and a bank to: All-Spec Industries, Attn: Customer Service, 5228 US HWY 421 N, Wilmington, NC 28401 or fax to 800-379-9903. We have a minimum order of $25. Orders under $25 will incur a $8.55 processing fee. When selecting a product to purchase, enter the quantity desired in the provided "Qty" box and click the -add to cart- button. You will be directed to the View Shopping Cart page where you will be able to Modify, Empty Cart, Continue Shopping or Check Out. The Modify cart program gives you the option to adjust the order quantity or save the cart and retrieve it at a later time. The All-Spec web site has been designed with our customers in mind. Browse our online catalog using any of the navigation tools provided. The left-side navigation will display our product categories, brands, special offers and services provided. If you know the product's item number, the item number search on the navigation bar will bring you directly to that product.
We offer a vast array of products from the leading manufacturers in the industry,
because we believe our customers deserve the very best. At All-Spec we stand by our products, our guarantee is
just that simple.
At All-Spec we stand by the values and principles that warrant unprecedented service and customer satisfaction with our 100% satisfaction guarantee. Our customers recognize these ideals and are comforted knowing they can depend on prompt, accurate, and courteous service from our helpful customer support team. We share a unique relationship with our customers because they know that each and every one of their orders will be completed in the easiest and most timely fashion possible. Our staff is knowledgeable of all the products we carry and readily available to answer your questions as well as give helpful suggestions. We appreciate each and every one of our customers and find it rewarding when they feel the same about us! If you have any concerns about your order, simply contact the customer service department. Want to read a few Customer Testimonials about our service? *Returns must be in new condition and returned in their orginal packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims, we recommend claims be filed immediately with the carrier. We welcome all global customers. For best service we recommend ordering online. You can also call us at 1-910-763-8111, fax us at 1-910-763-5664 between 8:30am and 5:30pm EST or email us. All prices are U.S. dollars. Our normal business hours are between 8:30am and 5:30pm EST, Monday through Friday. Due to fluctuating market costs, prices are subject to change without notice. Unless otherwise stated, all prices are net and are F.O.B. our warehouse or factory, with title passing at such point. All prices are in U.S. dollars. We offer quantity price breaks on most items, and extra discounts may be available for large quantity purchases. Call us at 800-537-0351 for the latest information. Not responsible for typographical errors. All warranties are manufacturer warranties, unless otherwise noted. The following is made in lieu of all warranties, express or implied: All materials are guaranteed, provided they have not been damaged or used improperly. Seller's only obligation shall be to replace such quantities of materials proved to be defective. Seller shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of or inability to use the product. Before using, user shall determine the suitability of the product for his or her intended use and user assumes all risk and liability whatsoever in connection therewith. Not responsible for typographical errors. All-Spec Industries charges sales tax if a product is shipped or billed within North Carolina. Some exceptions may apply. All customers will receive a confirmation, via e-mail (if you gave us your e-mail address), when your order is shipped. If you have not received your confirmation email yet, but think you should have, send a quick email to customer service or call 800-537-0351, with your name, company name and order info. and we will find your order for you.
All orders for in-stock items received by 3:30pm EST usually ship same day for established accounts or authorized credit card payments. Your order is important to us and gets very special treatment from the minute it's received to the moment it leaves our warehouse. We usually ship orders via UPS in the 48 contiguous states but we will always check to make sure you are getting the best possible shipping discounts. In addition, we will gladly accommodate any special routing instructions you may have. Our friendly staff is dedicated to serving our customers promptly and efficiently.
Our web site does not add shipping charges to your web order. We will provide you with your total sales cost, including shipping charges, when we package your order. We confirm all orders when they are shipped.
If, for any reason, within 30 days of invoice date, you are less than 100% satisfied with a standard stock item you have purchased from us, you may return it for exchange or full refund (excluding shipping charges)*. If your return is a result of our error we will also refund your shipping charge.
*All returns must be in new, resalable condition and in original unmodified packaging. Custom orders and non-standard stock items can not be returned. For some items a restocking fee may apply. Customers are responsible for damaged shipment claims, we recommend claims be filed immediately with the carrier. To review or change your personal information, just login to MyAccount (see above left for login page) and click on the Personal Information link on your homepage. You will be able to make any changes necessary. Not a problem. Contact one of our Customer Service Associates at 800-537-0351 to verify your account and they will be able to provide you with the missing information. At any time while shopping, click the View Shopping Cart link, at the top right of every page, to access the shopping cart options. When viewing your shopping cart, click the Modify Cart button to save your shopping cart, submit changes or check out. To retrieve your saved cart, log in to MyAccount and click the "Retrieve a Saved Shopping Cart" link on your homepage.
Yes. We offer a free printed catalog that is updated twice each year. Our most recent full line catalog features 124 pages printed in full color. You can get your free copy by completing the online Catalog Request form or by calling us at 800-537-0351. We want to help you make informed decisions. If information beyond our product description is needed, additional in-depth details/specifications may be available, and informative individual manufacturer catalogs or data sheets can often be provided. Call us at 800-537-0351 or, use the technical assistance page on our site to request more information. We’ll do our best to find answers to your technical questions. How about a free sample of the product? All you have to do is ask. We can provide an evaluation sample for most of our products upon request, just call 800-537-0351 or email us to find out more. Also if information beyond our product description is needed, additional in-depth details/specifications may be available, and informative individual manufacturer catalogs or data sheets can often be provided. Call us if you need help. Or, use the technical assistance page on our site. We’ll do our best to find answers to your technical questions. All-Spec offers quantity price discounts on most items and extra discounts may be available for large purchases. Also our Save Money- We'll Stock Your Inventory program could be just what you are looking for. Call 800-537-0351 to ask an All-Spec Customer Service Representative if you qualify or, send us an email. If your company always seems to run low on critical products or, you find that you just can't keep enough stock on hand, All-Spec Industries invites you to enroll in our Warehouse Stocking Program. By involving your company in this program, you ensure that you will always have the top 20-30 items you need on hand when you need them. Eliminating all the problems and costs associated with maintaining an extensive inventory. To find out more about this program, print and complete the Warehouse Quote Page then fax the completed page to us at 800-379-9903. We'll contact you with the details. Material Safety Data Sheets (MSDS) and Specification Sheets in PDF format can be downloaded from either the Downloads section of our website or the individual product pages (if available for that particular item). You will need Adobe Acrobat or Adobe Acrobat Reader to view them. You can download a free version of Adobe Acrobat Reader here. Data gathered from our visitors is used only to complete transactions that visitors wish to enter into. All-Spec Industries, Inc. does not sell or otherwise disclose any data collected on our website to other firms and/or concerns. Our goal is to provide you, the user, with the products and information you request in the most efficient means possible. Only All-Spec Industries, Inc. and its employees have access to your information. You can be confident that All-Spec Industries, Inc., through its website, will not disclose personal and/or financial information unless required by law or to protect the rights or property of All-Spec. Not to worry. Your financial information is as secure as current Internet technology allows. Our secure web servers are certified by a Thawte Digital Certificate, that guarantees your security, privacy, and authentication of your online purchases. Any information gathered on allspec.com is for our use only and will not be sold to third parties. For more information about our Internet security practices, please read the information contained in our Privacy Policy. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (email address, name, postal address, etc.) and financial information (account numbers, credit card numbers, etc.). Contact information from the online order form is used to send orders and information about our company and our products to our customers and potential customers. The customer's contact information is also used to contact the visitor if and when necessary.
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Items that have the 5 or 10 day quickship icon are guaranteed to be shipped out within the 5 or 10 workdays from when the order is processed (weekends excluded). Some restrictions may apply.
